Question

A financial services company builds a customer-support chatbot on Amazon Bedrock Agents. They attach a Bedrock Guardrail that blocks requests for individualized investment advice. When a customer asks 'Which specific stocks should I buy right now?', the guardrail intervenes and blocks the input. The product team wants the chatbot to respond with a compliant, branded message that redirects the user to a licensed advisor, rather than returning the generic default block message. Which approach correctly customizes this behavior?

Accepted Answer

Configure the 'blockedInputMessaging' property on the guardrail so the intervention returns the custom compliant message directly to the user.

Answer

Modify the agent's orchestration prompt template to detect investment-advice questions and rewrite the response after the guardrail blocks the input.

Answer

Set a custom denied-topic policy in the Lambda action group so the function generates the branded redirect text before invocation.

Answer

Disable the guardrail and instead add a few-shot example in the system prompt instructing the model to refuse investment-advice questions politely.