Question

You are leading a globally distributed project team. During a recent standup, several members mention they are unsure which tool to use for real-time discussions versus documenting decisions, and important updates are getting lost across email, chat, and the shared drive. The team is frustrated by duplicated messages and missed information. What should you do FIRST to improve the team's collaboration?

Accepted Answer

Facilitate a session with the team to agree on a communication management approach defining which channel is used for which purpose.

Answer

Mandate that all communication happen only through email so there is a permanent record for everyone.

Answer

Escalate the confusion to the sponsor and request budget to purchase a single integrated collaboration platform.

Answer

Assign one team member to consolidate all messages into a daily summary email so nothing is missed.