Question

A newly formed agile development team is unable to complete their sprint work because they lack access to a licensed testing environment controlled by a separate IT operations group. The team raises this during the daily standup, expressing frustration that they have escalated it twice with no response. As the servant-leader for the team, what should you do first?

Accepted Answer

Engage the IT operations group directly to resolve the access issue and remove the impediment for the team.

Answer

Instruct the team to reprioritize the backlog so they can work on stories that do not require the testing environment while they wait.

Answer

Document the blocker in the risk register and review it at the next sprint retrospective with the team.

Answer

Advise the team members to continue escalating the request to IT operations until they receive a response.