Question

During a hybrid project, two team members repeatedly disagree about how to sequence integration work. Instead of escalating to you, they have started bringing every disagreement to you for a decision, expecting you to pick a winner. You want the team to develop the capability to work through these disagreements themselves. As the servant-leader project manager, what is the BEST long-term approach?

Accepted Answer

Coach the two members by asking guiding questions that help them evaluate trade-offs and reach their own agreement, facilitating rather than deciding

Answer

Make the sequencing decisions yourself each time so the team can keep moving without wasting time on debates

Answer

Assign one of the two members as the permanent technical authority so future disagreements have a clear decision-maker

Answer

Add a ground rule that disagreements must be resolved before they reach you, and decline to engage when they escalate