Question

A predictive infrastructure project has completed its final deliverable and passed customer acceptance testing. The customer's operations team will now take over running and maintaining the system. As the project manager begins closing the phase, the operations manager mentions that her team has never seen the system's configuration details or support procedures. What should the project manager do FIRST to ensure a smooth transition?

Accepted Answer

Conduct knowledge-transfer sessions and hand over documentation before finalizing closure

Answer

Release the project team members to their next assignments to avoid idle resource costs

Answer

Obtain formal sign-off on the final deliverable and archive the project artifacts immediately

Answer

Escalate to the sponsor that the operations team is unprepared to accept the deliverable