Question

Midway through a predictive infrastructure project, the project manager notices that two influential department heads who were classified as 'supportive' in the stakeholder engagement assessment matrix are now openly questioning project priorities in steering committee meetings. Their behavior has begun to influence other stakeholders. What should the project manager do FIRST?

Accepted Answer

Reassess the current engagement levels of the two stakeholders and compare them against the desired levels to identify the gap

Answer

Escalate the situation to the project sponsor and request that the two department heads be removed from the steering committee

Answer

Increase the frequency of project status reports distributed to all stakeholders to keep everyone better informed

Answer

Add the shift in stakeholder attitude to the risk register and define a mitigation response