Question

During execution of a predictive project, the project manager reviews a completed deliverable and notices the development team added several extra features that were not part of the approved requirements. The team explains they included the features because they believed the customer would appreciate them. The features passed internal testing and did not delay the schedule. What should the project manager do FIRST?

Accepted Answer

Recognize this as gold plating and discuss with the team the importance of delivering only approved scope

Answer

Accept the extra features since they were completed on time and add value for the customer

Answer

Submit a change request to formally add the extra features to the project scope baseline

Answer

Remove the extra features immediately to restore the deliverable to the approved baseline