Question

During execution of a predictive software project, the QA team reports that the same category of defect keeps reappearing across multiple deliverables, even after the developers fix individual instances. Rework is consuming an increasing share of the schedule. What should the project manager do first to address this quality problem?

Accepted Answer

Facilitate a root cause analysis to identify the underlying source of the recurring defects

Answer

Add more inspection checkpoints at the end of each phase to catch the defects before delivery

Answer

Increase the QA team's headcount so more testers are available to find and fix defects faster

Answer

Accept the defects as a known issue and log them in the risk register for later resolution