Question

A project manager is leading the development of a customer-facing mobile banking application. During planning, the sponsor states that quality is the top priority and that the app must feel 'reliable and fast.' The development team asks the project manager how they will know whether the deliverables meet the sponsor's expectations during execution. What should the project manager do FIRST to address this concern?

Accepted Answer

Define specific, measurable quality metrics such as maximum response time and acceptable defect rates, and document them in the quality management plan

Answer

Schedule a validation session with the sponsor after each release to confirm the app feels reliable and fast

Answer

Increase the frequency of testing cycles to catch as many defects as possible before deployment

Answer

Add a contingency reserve to the budget to cover potential rework caused by quality issues