Question

A predictive project has delivered all planned deliverables, and the customer has begun using the product in production. The project manager wants to formally close the project. During the closure process, the PM discovers that the customer has not yet provided written sign-off on two of the final deliverables, though they are being actively used. What should the PM do FIRST?

Accepted Answer

Obtain formal written acceptance from the customer for the two deliverables before completing administrative closure

Answer

Consider the deliverables accepted since the customer is using them in production, and proceed to close the project

Answer

Release the project resources immediately to avoid unnecessary cost, then chase the sign-offs afterward

Answer

Escalate to the sponsor to force the customer to sign off on the deliverables