Question

During a hybrid project, one experienced team member openly criticizes a new collaboration tool the rest of the team agreed to use, refusing to update task status in it. This is starting to create tension, and other members are unsure whether they should keep updating the tool. What should the project manager do FIRST?

Accepted Answer

Privately meet with the team member to understand the underlying reasons for their resistance and concerns

Answer

Escalate the behavior to the team member's functional manager for corrective action

Answer

Remind the entire team during a stand-up that using the agreed tool is mandatory

Answer

Allow the team member to continue their preferred method to avoid further conflict