Question

During a sprint review, two business stakeholders openly argue about which feature should be prioritized next. One represents the sales department demanding a customer-facing dashboard; the other represents operations insisting on an internal reporting tool. The disagreement is escalating and starting to make the development team uncomfortable. As the project manager, what should you do FIRST?

Accepted Answer

Acknowledge both perspectives and facilitate a discussion to surface the underlying business needs and interests behind each request

Answer

Escalate the dispute to the project sponsor so a final decision on priority can be made quickly

Answer

Ask the product owner to unilaterally decide the priority based on the current backlog ranking

Answer

Table the discussion until the next steering committee meeting to avoid disrupting the sprint review