Question

During a critical phase of a software project, the QA lead and the development lead are in disagreement. QA insists on a full regression cycle before release, while development argues this will miss the committed launch date. Both are firm, and both have valid concerns about quality and schedule. As the project manager, which conflict resolution approach is most appropriate to reach a durable outcome that both can commit to?

Accepted Answer

Facilitate a joint working session where both leads openly explore each other's concerns and craft a solution that protects quality and the launch date

Answer

Ask the QA and development leads to each give up part of their position so a quick middle-ground release plan can be agreed

Answer

Escalate the disagreement to the sponsor and implement whichever option the sponsor selects

Answer

Direct the team to proceed with the launch on schedule and document QA's objection in the risk register