Question

A predictive infrastructure project is nearing completion. The sponsor asks you to ensure that the operations team who will inherit the system can maintain it without depending on your project team, which will disband immediately after closure. Several key configuration decisions and troubleshooting workarounds currently exist only in the heads of two senior engineers. What should you do FIRST to ensure project continuity?

Accepted Answer

Facilitate structured knowledge-transfer sessions and capture the engineers' tacit knowledge into explicit documentation before the team disbands.

Answer

Schedule the final acceptance sign-off with the sponsor and archive the project documents in the shared repository.

Answer

Extend the two senior engineers' assignments indefinitely so the operations team can call them whenever issues arise.

Answer

Add the missing information as risks in the risk register and escalate them to the operations manager for follow-up.