Question

During execution of a predictive project, a critical production defect in an already-deployed component threatens to halt the client's operations. The fix requires modifying a component that is under the project's configuration baseline. The client demands the fix be applied within hours, well before the next scheduled change control board (CCB) meeting. What should the project manager do?

Accepted Answer

Follow the emergency change procedure defined in the change management plan to authorize the fix, then document it and obtain retroactive CCB ratification

Answer

Refuse to make any change until the CCB formally reviews and approves the request at its next scheduled meeting

Answer

Direct the team to implement the fix immediately without any documentation, since production is at risk

Answer

Add the defect fix to the product backlog and address it during the next iteration