Question

A project manager is delivering a new automated warehouse management system that will replace a manual process used by 200 operations staff. During execution, the project manager realizes the new system will significantly change daily workflows, required skill sets, and reporting structures for the operations department. What should the project manager do to best support the organization through this transition?

Accepted Answer

Assess the impact of the project on the operations organization and coordinate with sponsors and functional leaders on change management activities such as training and communication

Answer

Focus solely on delivering the system on schedule and let the operations department manage its own workforce adjustments after go-live

Answer

Add all workforce reorganization tasks to the project scope and take ownership of restructuring the operations department

Answer

Delay the project until the operations department has independently redesigned its reporting structures and workflows