Question

A project manager is starting a 10-month initiative with a team drawn from several departments. Members have different working styles and expectations about how decisions will be made, how disagreements are handled, and how work will be reviewed. The sponsor asks the PM to ensure the team operates cohesively. What is the BEST action for the PM to take to build a shared way of working?

Accepted Answer

Facilitate a working session where the team co-creates a team charter defining decision-making, values, and working agreements.

Answer

Distribute a standardized team operating document from a previous project so the team can start immediately with proven norms.

Answer

Ask each department manager to define how their members should behave and communicate these rules to the team.

Answer

Wait until conflicts arise, then address expectations individually with the members involved as issues surface.