Question

On a hybrid software project, one developer is the only person who understands a critical payment integration module. The team lead notices that whenever this developer is on leave, related work stalls entirely. Team velocity is otherwise healthy. What is the BEST action for the project manager to take to strengthen the team?

Accepted Answer

Establish a cross-training and knowledge-sharing plan, such as pairing and documentation, so other members can support the module

Answer

Ask the developer to avoid taking leave until the payment module is fully stabilized

Answer

Escalate the key-person dependency to the sponsor as a risk requiring additional budget

Answer

Reassign the payment module to a more experienced senior developer to reduce reliance