Question

A software company is releasing a new mobile banking feature. Customer feedback about the need is captured, requirements are agreed, the feature is built and tested, released to production, and then monitored while support is provided to users. Throughout, retrospectives feed lessons back into future releases. Which statement BEST describes how the service value chain enables this work?

Accepted Answer

The value chain activities are combined into a value stream, with each activity potentially triggering and drawing on others rather than following one fixed sequence

Answer

Each value chain activity must be executed once, strictly in the fixed order Plan, Improve, Engage, Design and transition, Obtain/build, Deliver and support

Answer

Only the Deliver and support activity is required, because it is the activity that directly creates value for the customer

Answer

The value chain replaces the need for practices, since the six activities perform all the detailed work themselves