A software company is redesigning its incident management process. The team responsible for the tooling wants to select and configure a new ticketing system immediately, focusing only on optimizing their own workflow. A senior practitioner cautions that this could create problems, noting that the ticketing system will interact with the service desk, the knowledge base, the change enablement process, and third-party support vendors, all of which contribute to the overall service outcome. Which ITIL guiding principle is the senior practitioner primarily applying?