Question

During an internal review, a new team member asks what ITIL means by a 'practice' as a component of the service value system. Which statement best describes what a practice is within the SVS?

Accepted Answer

A set of organizational resources designed for performing work or accomplishing an objective

Answer

A sequence of activities that transforms demand into value-adding products and services

Answer

A recommendation that guides an organization in all circumstances, regardless of changes in goals

Answer

The means of ensuring the organization is directed and controlled to meet stakeholder needs