Question

A newly appointed portfolio manager at a logistics company completes an annual strategic planning cycle. She defines the organization's vision, financial expectations, and the approved product and service portfolio for the coming year. Colleagues ask how the results of this work will actually reach the teams that engage stakeholders, design new services, and support customers daily. Which statement best describes how the 'Plan' value chain activity connects to the rest of the service value chain?

Accepted Answer

Plan provides strategic and tactical direction as inputs to all other value chain activities, ensuring shared understanding of vision, status, and improvement priorities

Answer

Plan only interacts with the Improve activity, since both are concerned with long-term organizational change rather than daily operations

Answer

Plan produces detailed service designs that are passed directly to Obtain/build for construction, bypassing Design and transition

Answer

Plan operates independently of the value chain and hands its outputs to governance, which then instructs the other activities separately