Question

A financial services organization is redesigning its mobile banking service. During planning, the architecture team notes that a new generation of low-cost, high-speed mobile networks and widespread biometric-capable smartphones are now available, which could enable faster and more secure authentication for customers. The team wants to categorize this influence correctly so it can be tracked in the environmental analysis. Which PESTLE factor does this influence represent, and how should it shape the four dimensions?

Accepted Answer

It is a technological factor that primarily shapes the 'information and technology' dimension by influencing the tools and platforms used to deliver the service.

Answer

It is an economic factor that primarily shapes the 'partners and suppliers' dimension by lowering the cost of network contracts.

Answer

It is a social factor that primarily shapes the 'organizations and people' dimension by changing staff skill requirements.

Answer

It is a legal factor that primarily shapes the 'value streams and processes' dimension by mandating new authentication controls.