Question

A team wants to deploy a significant upgrade to the company's finance application that will affect several integrated systems. This type of change has not been pre-approved, and its risk and impact must be individually assessed before deployment. According to ITIL 4, which category of change does this represent, and how should it be handled?

Accepted Answer

A normal change, which must be scheduled, assessed, and authorized following the standard change enablement workflow

Answer

A standard change, which is pre-authorized and can be implemented without further assessment

Answer

An emergency change, which must be expedited through the emergency change authority

Answer

A service request, which the service desk should fulfil using a predefined procedure