🔥 3-day streak
ITIL 4 Foundation59 / 167
Question 59 of 167

A service management team produces a monthly report containing 47 different metrics. During a review, the team realizes that only 6 of these metrics are ever actually looked at by stakeholders or used to make decisions. The remaining metrics are collected purely because 'they have always been reported.' Which ITIL guiding principle most directly advises the team on how to address this situation?

Reviewed for accuracy · Report an issueNext question