Question

During an improvement initiative, a team leader instructs each workstream to pick just one guiding principle to focus on and ignore the others entirely, arguing this keeps everyone concentrated. A senior practitioner objects. Which statement best reflects the correct understanding of how the ITIL guiding principles should be used?

Accepted Answer

The principles are universal and should be considered together for every situation, though their relevance may vary in each case.

Answer

Each principle should be assigned to a single workstream so accountability is clear and effort is not duplicated.

Answer

Only 'Keep it simple and practical' needs to be applied because it automatically satisfies the intent of the other six.

Answer

The principles must be applied strictly in the published order, completing one fully before moving to the next.