Question

A monitoring tool at a hosting company generates an automated notification when a database server's CPU utilization crosses a defined threshold. A junior analyst asks what this notification should be classified as in ITIL terms. Based on the ITIL 4 definition, how should this notification be classified?

Accepted Answer

An event, because it is a change of state significant for the management of a service or configuration item

Answer

An incident, because it represents an unplanned interruption to a service

Answer

A problem, because it identifies the cause of one or more potential incidents

Answer

A known error, because the threshold behaviour has already been documented and analysed