Question

During a service review, a team generates over 40 improvement ideas across several services. The improvement manager wants a structured way to capture, track, and prioritize all these ideas so that none are lost and the most valuable ones are actioned first. Which tool or approach from the continual improvement practice best supports this need?

Accepted Answer

A continual improvement register (CIR) used to document, assess, and prioritize improvement opportunities

Answer

A known error database recording diagnosed problems and their workarounds

Answer

A change schedule listing all approved and planned changes

Answer

A service level agreement defining measurable targets for each service