Question

A service improvement team has just completed a workshop where they agreed on their organization's vision and how their department's goals support it. They are now ready to begin the next step of the continual improvement model. Which activity should they perform next?

Accepted Answer

Assess the current state by taking baseline measurements to understand 'Where are we now?'

Answer

Define the target state and specific measurable success criteria for 'Where do we want to be?'

Answer

Execute the improvement actions defined in the plan of 'How do we get there?'

Answer

Evaluate whether the improvement achieved its intended outcomes by asking 'Did we get there?'