Question

A service manager has identified 15 potential improvements after reviewing a year of performance data. The team is enthusiastic and wants to launch all 15 initiatives simultaneously to show rapid progress to leadership. Based on the continual improvement model, what advice should the ITIL practitioner give?

Accepted Answer

Break the work into a series of iterations, prioritizing and tackling improvements in manageable pieces with feedback at each step

Answer

Launch all 15 initiatives at once to maximize the total value delivered in the shortest possible time

Answer

Discard the improvement list and start a fresh assessment, since 15 items indicates the earlier analysis was flawed

Answer

Automate all 15 improvements immediately so that no manual effort is required from the team