Question

A service improvement team has just completed defining a compelling 'to-be' state and gained leadership commitment for their initiative. According to the continual improvement model, which step should they undertake NEXT before deciding what actions to take?

Accepted Answer

Perform baseline assessments to answer 'Where are we now?'

Answer

Take action to implement the improvement

Answer

Define measurable targets to answer 'Where do we want to be?'

Answer

Evaluate whether the improvement was successful