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ITIL 4 Foundation14 / 167
Question 14 of 167
A retail company has completed an improvement initiative to reduce checkout system errors. The team defined the vision, assessed the current state, set targets, planned the work, and executed the changes. They have now confirmed the checkout error rate dropped to the agreed target. Their improvement lead asks: 'Which activity should we perform next to ensure this improvement's momentum continues across the organization?' Which continual improvement model step best answers this?
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