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ITIL 4 Foundation11 / 167
Question 11 of 167
A service team completed an improvement initiative six months ago aimed at reducing average incident resolution time by 20%. They defined a vision, assessed their starting point, set targets, planned the improvement, and executed the actions. The improvement lead now wants to confirm whether the expected benefits were actually realized before deciding whether further work is needed. Which step of the ITIL continual improvement model is the team performing?
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