Question

A software company frequently receives similar change requests to update firewall rules. Each request currently follows an ad-hoc approval path, causing inconsistent handling times and occasional missed risk assessments. The change enablement lead wants to introduce a documented, repeatable sequence of steps that everyone will follow for this type of change. What is the primary benefit of establishing this documented approach?

Accepted Answer

It provides a predefined change model that ensures similar changes are handled in a consistent and efficient way

Answer

It reclassifies all firewall changes as emergency changes so they can bypass assessment

Answer

It removes the need for any change authority to be involved in the changes

Answer

It automatically converts the changes into service requests handled by the service desk