Easy ITIL 4 Foundation practice questions
Direct recall — confirm you know the core facts and definitions. 2 easy questions available — no sign-up, always free.
A mid-sized software company is reviewing its change enablement practice. For each normal change, someone must review the proposal, assess its risk and business justification, and grant approval before it can proceed to scheduling. The improvement team wants to correctly name the person or group responsible for this authorization step. Which term best describes this role?
A large retailer's IT team is designing a new self-service portal. A user submits a request for a standard, pre-approved laptop from an approved hardware catalogue. The IT manager wants to ensure this type of routine, predefined demand is handled efficiently. Which ITIL practice is primarily responsible for managing this catalogue-based request through to fulfilment?