Question

An insurance company receives thousands of free-text claim descriptions daily. The operations team wants an AI system that automatically reads each description, categorizes it by claim type, and flags claims that likely require manual investigation. Which AI approach best fits this business need?

Accepted Answer

A natural language processing model that classifies and prioritizes the text-based claim descriptions

Answer

A physics-based simulation engine that models vehicle collision dynamics

Answer

A relational database query that returns all claims filed in the last 24 hours

Answer

A spreadsheet macro that alphabetically sorts claim records by customer surname