Question

A cloud operations engineer discovers that a critical authentication microservice is failing intermittently in production due to an expired configuration certificate. Restoring service requires deploying a corrected configuration immediately, but the organization's ITIL-aligned change management process normally requires that all production changes be reviewed and approved by the Change Advisory Board (CAB), which meets weekly. What is the MOST appropriate way for the engineer to proceed while remaining compliant with the change management process?

Accepted Answer

Invoke the emergency change procedure, obtain expedited approval from the emergency change authority (ECAB), deploy the fix, and document it for retrospective CAB review

Answer

Deploy the fix immediately without any approval, since production outages automatically exempt changes from the change management process

Answer

Submit a standard change request and wait for the next scheduled weekly CAB meeting to approve the deployment

Answer

Classify the fix as a pre-approved standard change and deploy it through the normal automated pipeline without additional review