Question

A new customer relationship management (CRM) system went live six weeks ago and has been running smoothly. Management asks the IS auditor when a post-implementation review (PIR) should be conducted to be most effective. What is the BEST advice?

Accepted Answer

Conduct it after the system has stabilized and operated long enough for actual benefits and performance to be measured against the business case

Answer

Conduct it immediately at go-live so any defects can be captured before users adapt to the system

Answer

Conduct it only if users report significant problems during the warranty period

Answer

Conduct it at the end of the system's useful life to summarize total value delivered