Question

Your SRE team is being asked to take on-call ownership of a new payments service that the development team built and is planning to launch next month. The SRE team wants to ensure the service meets operational standards before accepting pager responsibility. According to Google SRE practices for managing the service lifecycle, which action should the SRE team take FIRST?

Accepted Answer

Conduct a Production Readiness Review (PRR) that evaluates monitoring, capacity, failure modes, rollback procedures, and documented runbooks before agreeing to support the service

Answer

Immediately accept on-call ownership and address any operational gaps reactively as incidents occur in production

Answer

Require the development team to achieve four nines of availability during a two-week staging soak before any launch discussion begins

Answer

Delegate all on-call responsibility permanently back to the development team so the SRE team is not exposed to unfamiliar code