Question

A retail company has built a conversational agent using Vertex AI Agent Builder that answers customer questions from a grounded product catalog. Leadership now wants the agent to go beyond answering questions — it should be able to actually process a refund by calling the company's existing internal refund REST API during the conversation. Which Vertex AI Agent Builder capability lets the agent take this real-world action?

Accepted Answer

Configuring a tool that connects the agent to the company's refund API so it can perform the action

Answer

Adding more grounding documents to the agent's data store

Answer

Increasing the model's temperature setting to make responses more decisive

Answer

Expanding the model's context window to hold the full refund policy