Question

A financial services company deploys a generative AI assistant that helps loan officers draft explanations for credit decisions. During a compliance review, regulators ask the company to demonstrate that customers can understand how AI contributed to decisions affecting them. Which responsible AI principle is the company being asked to address?

Accepted Answer

Transparency — being clear about when and how AI is used and making its role understandable to affected people

Answer

Scalability — ensuring the model can handle a growing number of loan applications

Answer

Latency — reducing the time the model takes to generate each explanation

Answer

Personalization — tailoring the tone of each explanation to individual customers