Question

A retail company's leadership team is adopting a gen AI customer service tool built by an external vendor. During a board review, an executive asks who is accountable if the deployed tool produces harmful or discriminatory outputs to customers. Which principle should guide the organization's Responsible AI governance approach?

Accepted Answer

The deploying organization remains accountable for outcomes affecting its customers and must apply its own governance, monitoring, and risk controls to the vendor's tool.

Answer

Accountability shifts entirely to the vendor once a contract is signed, since they built the underlying model.

Answer

Accountability is unnecessary because gen AI outputs are non-deterministic and cannot be predicted in advance.

Answer

Responsibility lies solely with individual customers, who accept the terms of service before using the chatbot.