Question

A retail company is rolling out gen AI tools across its marketing and operations teams. Leadership notices that adoption is stalling: many employees have access to the tools but rarely use them, and those who do produce inconsistent results. A skills assessment reveals most staff have never been trained on prompting or on when gen AI is appropriate. As the leader responsible for adoption, what is the most effective first step to close this gap?

Accepted Answer

Establish a structured, role-based upskilling program that teaches practical gen AI skills and appropriate use cases for each team

Answer

Mandate that all employees use the gen AI tools for a fixed number of tasks per week and track compliance

Answer

Purchase a more advanced, higher-cost foundation model to improve the quality of employee outputs

Answer

Restrict tool access to a small group of technical specialists who can produce reliable results