Question

A retail company discovers that several teams have independently signed up for various consumer gen AI tools using corporate credit cards, pasting sales figures and customer records into them without any oversight. Leadership is alarmed by this 'shadow AI' but does not want to kill employee enthusiasm for the technology. As the organization's gen AI governance lead, what is the most effective response?

Accepted Answer

Establish an approved-tools list with clear usage policies and a fast, lightweight process for teams to request new tools, paired with sanctioned enterprise-grade options

Answer

Issue a company-wide ban on all gen AI tools until a full risk assessment of every possible tool is complete

Answer

Allow teams to continue using whatever tools they prefer, since restricting them would slow down innovation and adoption

Answer

Require every team to build its own gen AI solution on internal infrastructure so no data ever leaves the company