Question

A retail company ran three successful gen AI pilots in isolated teams, each showing strong ROI. However, when leadership tried to scale these solutions enterprise-wide, adoption stalled: budgets were fragmented, teams duplicated effort on the same tooling, and no one owned enterprise-wide decisions on vendor selection or Responsible AI standards. As the gen AI program leader, what is the most effective organizational action to unblock scaling?

Accepted Answer

Establish executive sponsorship and a centralized operating model (such as a Center of Excellence) to coordinate funding, standards, and shared tooling across teams

Answer

Ask each team to independently expand its own pilot and negotiate separate vendor contracts to preserve their autonomy and speed

Answer

Pause all gen AI work until every employee completes prompt-engineering training to close the skills gap

Answer

Select the single highest-ROI pilot and cancel the other two to focus all resources on one initiative