Question

A retail company deploys a generative AI assistant trained largely on historical customer support transcripts from one region. After launch, leaders notice the assistant frequently uses idioms and cultural references unfamiliar to customers in other regions, causing confusion. Which responsible AI concern does this situation most directly illustrate?

Accepted Answer

Bias, because skewed training data caused outputs that do not serve the broader customer base fairly

Answer

Hallucination, because the model invented references that do not exist

Answer

Privacy, because customer transcripts were used in training

Answer

Security, because the model was manipulated by malicious input