Question

A retail company collects thousands of free-text customer product reviews each day. The marketing team wants to automatically gauge whether reviews are positive or negative and identify which product features customers mention most, without hiring data scientists or training any custom models. Which Google Cloud solution best meets this need with the least effort?

Accepted Answer

Use the Cloud Natural Language API to perform sentiment analysis and entity extraction on the review text

Answer

Build and train a custom text classification model using Vertex AI custom training

Answer

Load the reviews into BigQuery and write SQL aggregations to count keywords manually

Answer

Use the Speech-to-Text API to convert the reviews and then score them