Question

A retail company is running production workloads on Google Cloud ahead of a major holiday sales event. They need guaranteed 24/7 access to technical support with fast response times for critical, business-impacting issues, plus a designated contact who understands their environment. Which Google Cloud Customer Care offering best meets these needs?

Accepted Answer

Enhanced or Premium Support, which offers 24/7 coverage with fast response-time targets for critical cases

Answer

Basic Support, which is included at no cost with every account

Answer

Standard Support, which provides business-hours support for general guidance

Answer

Rely on the Google Cloud community forums and public documentation