Question

A developer at your company reports that a GitHub Actions workflow on your GitHub Enterprise Server (GHES) instance intermittently fails with '500 Internal Server Error' when uploading artifacts, and the failures correlate with high load periods. As the GHES administrator, you have reviewed the repository configuration and confirmed the workflow YAML is correct. Which action is the most appropriate next step to get this resolved?

Accepted Answer

Generate a support bundle from the Management Console and open a ticket with GitHub Support, including the timeframe of the failures

Answer

Advise the developer to rewrite the workflow to retry artifact uploads, since intermittent 500 errors are always caused by malformed workflow files

Answer

Delete and recreate the repository, because repository corruption is the only source of HTTP 500 responses on GHES

Answer

Instruct all developers to stop using Actions until the next quarterly GHES upgrade resolves the issue automatically