Question

You administer a GitHub Enterprise Server (GHES) instance that has become intermittently slow, and background jobs are backing up. You have already reviewed the Management Console monitoring graphs but cannot determine the root cause on your own. You decide to open a ticket with GitHub Support. What is the most appropriate action to take so Support can effectively diagnose the issue?

Accepted Answer

Generate and upload a support bundle so Support can review the collected logs and diagnostics from the instance

Answer

Grant a GitHub Support engineer an administrator account on the GHES instance so they can log in directly and investigate

Answer

Export the site admin dashboard as a PDF and attach it to the ticket for Support to analyze

Answer

Take screenshots of the Management Console monitoring graphs and paste them into the ticket description